PRIVACY POLICY:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including IP addresses, cookie information and the page(s) visited on our website. We will not distribute or sell your personally identifiable information to anyone. Your information is securely stored and used only in the tracking of trends and product analysis.
Any information voluntarily supplied is used for the sole purpose of responding to your inquiry: in providing product information, catalogs, quoting purposes, or order information. At any time you may wish to unsubscribe from future correspondence with Nutron OSM. Please contact customer service with any further questions (888) 737-5052.
SECURITY POLICY:
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Please contact customer service with any further questions (888) 737-5052.
REFUND POLICY:
Products may be returned only after receiving authorization from Nutron OSM. Products returned without authorization can be refused or returned at your expense. Authorized returns must be in new (unused) condition in the original packaging. Returns will not be allowed for discontinued/obsolete products. Returned Products are subject to a 15% restocking charge unless the merchandise was shipped in error, or if the Products were defective upon receipt from Nutron OSM. Custom Products may not be returned. All returned Products will be inspected by Nutron OSM before credit is issued. Shipping charges for returned Products must be prepaid by You. Products may not be returned after 60 days from the date of invoice. Proof of purchase must be obtained on all items to be returned.
Shipping Policy/Delivery Policy:
Our primary carrier is UPS. Please be assured that your order will ship within 3-7 business days. In the event that an item is on backorder, you will be notified and it will ship within estimated 10-15 days based on current production schedule. Please contact customer service with any further questions (888) 737-5052.
SHIPPING AND HANDLING COSTS:
Our system uses a real-time calculation (using package dimensions and destination zip code) through UPS Worldship to determine shipping cost. UPS will not deliver to a PO Box. Please provide valid street address in order to ensure that your order is delivered accurately & on time. Please contact customer service with any further questions (888) 737-5052.